bpok Privacy Policy — How We Handle Your Data
bpok is committed to protecting your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over it.
Introduction: Privacy at bpok
This Privacy Policy applies to all users of the bpok platform ("you", "your") and governs how bpok ("we", "us", "our") collects, processes, stores and protects personal data in connection with your use of bpok.bet and any associated services. By registering an account or using the bpok platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
bpok is designed for the Bangladesh market. We understand that trust is the foundation of any relationship between a gaming platform and its players, and we have authored this policy to be straightforward and specific — not to hide anything in vague language. If you have questions about any section, contact us at [email protected].
What Information We Collect
We collect different categories of personal data depending on how you interact with the bpok platform. The four main categories are described below.
Identity Data
Full name, date of birth, phone number, email address, and NID or passport details collected during registration or KYC verification.
Financial Data
Transaction records for deposits and withdrawals via bKash, Nagad, Rocket, Upay and card payments. We do not store full card numbers or mobile banking PINs.
Technical Data
Device type, operating system, browser type, IP address, session duration and page interaction data collected automatically when you use the platform.
Gaming Activity Data
Game history, bet amounts, wagering patterns, session lengths, bonus usage and responsible gaming tool settings associated with your account.
How We Use Your Information
bpok uses the personal data it collects strictly for the purposes described in this section. We do not use your data for purposes unrelated to delivering and improving the platform or meeting our legal obligations.
Account Management and Platform Delivery
We use your identity and contact data to create and manage your bpok account, verify your identity, process your deposits and withdrawals, and enable your access to all game categories. Without this data, we cannot provide the bpok service to you.
Regulatory Compliance and Fraud Prevention
We use identity, financial and technical data to comply with anti-money laundering obligations, prevent fraudulent account activity, detect unauthorised access, verify age eligibility, and respond to lawful information requests from authorities where required by applicable law.
Platform Improvement and Personalisation
We use technical and gaming activity data to analyse platform performance, identify and fix technical issues, understand which game categories are most popular among Bangladeshi players, and personalise your in-platform experience where you have given consent for personalisation features.
Responsible Gaming Monitoring
We use gaming activity data — including session length, deposit frequency, bet patterns and use of responsible gaming tools — to identify members who may be showing signs of problematic gaming behaviour and to proactively reach out with responsible gaming support resources. This monitoring is a core part of our duty of care to members.
Legal Basis for Processing Your Data
bpok processes personal data on the following legal grounds, consistent with applicable data protection principles.
Contractual Necessity
Processing your identity data, contact data and financial transaction data is necessary to fulfil bpok's contractual obligations to you as a registered member. This includes account creation, payment processing, game delivery and customer support. Without this processing, the bpok service cannot be provided.
Legal Obligation
We process certain categories of data — particularly identity verification data and transaction records — because we are required to do so under applicable anti-money laundering, age verification and financial crime prevention obligations. Retention of this data for prescribed periods is not optional — it is a legal requirement.
Legitimate Interests
We process technical usage data and gaming activity data on the basis of bpok's legitimate interests in operating a safe, reliable and commercially sustainable gaming platform. This includes fraud detection, platform performance analysis and responsible gaming monitoring. Where we rely on legitimate interests, we balance these against your privacy interests and will not process data in a manner that is disproportionate to those interests.
Who We Share Your Data With
bpok does not sell your personal data to third parties. We share data only in the limited circumstances described below.
Payment Service Providers
We share transaction data with bKash, Nagad, Rocket, Upay and card processing networks solely for the purpose of processing your deposits and withdrawals. These providers receive only the data necessary to complete the transaction and are bound by their own privacy and security obligations. bpok does not share browsing or gaming activity data with payment providers.
Game Technology Providers
When you access live casino tables powered by Evolution Gaming, Pragmatic Play Live, Ezugi or other certified studios, those studios receive a session identifier and bet data necessary to operate the game. They do not receive your full identity data or payment method details. All studio providers bpok works with are bound by industry-standard data processing agreements.
Regulatory and Law Enforcement Authorities
bpok may be required by applicable law to disclose certain user data to regulatory bodies, law enforcement agencies or courts. In such cases, we will disclose the minimum amount of data necessary to comply with the legal obligation. Where legally permitted to do so, bpok will notify affected users of such disclosures.
No Data Sales: bpok does not sell, rent or trade your personal data to advertising networks, data brokers or any third party for commercial purposes unrelated to delivering the bpok service.
How We Protect Your Data
bpok applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. All data transmitted between your device and bpok's servers is protected using 256-bit SSL/TLS encryption. Access to personal data within bpok is restricted to personnel who require it to perform their role and is subject to confidentiality obligations.
Mobile banking credentials (bKash PIN, Nagad PIN, Rocket PIN, etc.) are entered directly within your mobile banking application and are never transmitted to or stored on bpok's servers. bpok processes only the transaction confirmation signals returned by the payment provider's own API — your banking credentials remain fully within the mobile banking provider's security infrastructure at all times.
Despite our security measures, no internet transmission or electronic storage system is 100% secure. If you believe your bpok account has been compromised, contact us immediately at [email protected] and change your account password without delay.
How Long We Keep Your Data
bpok retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. Account data is retained for the duration of your active account relationship with bpok. If you close your account, bpok will retain transaction records, identity verification data and account history for the minimum period required by applicable anti-money laundering and financial crime regulations, after which it will be securely deleted or anonymised.
Technical usage data and session logs are retained for a shorter period — typically 12 months — sufficient for security monitoring and platform performance analysis, after which they are automatically purged. Marketing preferences and communication history are retained only while you have an active account unless you withdraw consent, in which case we will stop sending marketing communications promptly.
Your Data Rights as a bpok Member
You have the following rights with respect to your personal data held by bpok. To exercise any of these rights, contact us at [email protected]. We will respond to all data rights requests within a reasonable period, typically within 30 days.
- Right of Access — You may request a copy of all personal data bpok holds about you.
- Right to Rectification — You may request correction of inaccurate or incomplete personal data we hold about you.
- Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
- Right to Restrict Processing — You may request that we restrict processing of your data in certain circumstances, for example while we investigate a dispute.
- Right to Data Portability — You may request a machine-readable copy of the personal data you have provided to bpok.
- Right to Object — You may object to processing of your personal data where bpok relies on legitimate interests as the legal basis, including profiling for responsible gaming purposes.
To exercise any of your data rights, email [email protected] with the subject line "Data Rights Request" and clearly state which right you wish to exercise and what personal data it relates to. We will acknowledge your request within 5 business days.
Cookies and Tracking Technologies
bpok uses cookies and similar technologies to operate the platform, remember your preferences and analyse platform usage. The three categories of cookies we use are described below.
Essential Cookies
These cookies are strictly necessary to operate the bpok platform. They maintain your login session, remember your language preference, and enable core security features. You cannot disable essential cookies and continue using the platform — they are a technical requirement of the service.
Analytics Cookies
We use first-party analytics cookies to understand how members use bpok — which pages are visited most frequently, how long members spend on each section, and which game categories generate the most engagement among Bangladeshi players. This data is aggregated and anonymised — it does not identify you personally. You may opt out of analytics cookies via your account settings.
Preference Cookies
Preference cookies store non-sensitive personalisation settings such as your selected language version, notification preferences and responsible gaming tool configurations. These cookies improve your experience on return visits. You may clear preference cookies through your browser settings without affecting your bpok account functionality.
Children and Underage Users
bpok is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe a minor has accessed bpok, contact us immediately at [email protected].
21+ Only: If you suspect a person under 21 has registered a bpok account, please contact [email protected] immediately. We take underage access extremely seriously and will act without delay.
Policy Updates and How to Contact Us
bpok reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered members via a platform notification or by email. The updated policy will be published at bpok.bet/privacy-policy with a revised "Last Updated" date. Continued use of bpok after a policy update constitutes acceptance of the revised Privacy Policy.
If you have questions, concerns or complaints about this Privacy Policy or bpok's data practices, or if you wish to exercise any of your data rights, please contact our Data Privacy team. We are committed to resolving any privacy concern promptly and transparently. You may also contact us if you wish to withdraw consent for any data processing activity that is based on consent as its legal basis.
Privacy contact: [email protected] — include "Privacy Policy Query" in the subject line. We aim to respond within 5 business days.
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