Responsible Gaming at bpok — Stay in Control
Gaming is meant to be fun. bpok provides every Bangladeshi player with the tools, information and support needed to keep it that way — always.
Gaming Should Always Be Entertainment
At bpok, we believe that online gaming is a form of leisure — something you do for fun with money you can afford to spend. It is never intended to be a source of income, a way to recover financial losses, or an activity that takes priority over daily responsibilities, family, or mental wellbeing. We built bpok's responsible gaming framework with Bangladeshi players in mind, recognising that access to high-quality support tools makes a genuine difference.
If at any point your gaming stops being enjoyable, feels compulsive, or starts affecting your finances, relationships or daily routine, bpok urges you to use the tools described on this page immediately. Our support team is reachable 24/7 at [email protected] — there is no judgement, only practical assistance.
21+ Age Restriction — Strictly Enforced
bpok is strictly for players aged 21 and above. This is a firm policy with no exceptions. All new account registrations require age verification as part of the KYC process, and bpok reserves the right to request additional identity documents at any time to confirm a member's age. Accounts found to belong to persons under 21 will be immediately suspended, all balances forfeited, and the matter referred to the appropriate authorities where required by law.
Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gaming sites. If you believe a minor has accessed a bpok account, contact us immediately at [email protected] with the subject line "Underage Report". We will act swiftly and without delay.
Strict Minimum Age: No person under the age of 21 may register, deposit, or play on bpok under any circumstances. Age verification is mandatory for all members.
Responsible Gaming Tools Available on bpok
bpok provides six core responsible gaming tools, all accessible directly from your account settings at any time. These tools are designed to put you firmly in control of your gaming activity.
Deposit Limits
Set daily, weekly or monthly deposit caps. Downward changes apply immediately; upward changes require a 24-hour review period.
Session Time Reminders
Receive on-screen alerts after a set duration of continuous play — 30, 60 or 90 minutes. A simple nudge to take a break.
Time-Out Period
Take a short break of 24 hours, 7 days or 30 days. Your account is locked for the chosen duration; no deposits or wagers are possible during this time.
Self-Exclusion
Request a longer exclusion period — 1 month, 3 months, 6 months, 1 year or indefinite. Email [email protected] to activate. Once applied, exclusions cannot be reversed early.
Activity Statements
Download a full record of your gaming activity, deposits, withdrawals and session history at any time from account settings.
Reality Check
Enable periodic pop-up summaries showing how long you have been playing and how much you have spent or won during your current session.
How to Activate Responsible Gaming Tools
Setting up any responsible gaming tool on bpok takes less than two minutes. Follow these four steps from any device.
Log In to Your Account
Access bpok.bet from your phone browser and log in using your registered credentials.
Open Account Settings
Tap the account menu icon and navigate to the "Responsible Gaming" or "My Limits" section within your settings panel.
Choose Your Tool
Select the limit or tool you want to activate — deposit limit, session reminder, time-out or self-exclusion — and choose your preferred setting.
Confirm and Save
Confirm your selection. Restrictive changes (lower limits, time-outs, self-exclusion) take effect immediately. Changes that increase your limits require a 24-hour cooling period before activation.
Signs That Gaming May Be Becoming a Problem
Problem gambling can develop gradually. The following behaviours are widely recognised warning signs. If you recognise three or more of these in yourself, bpok strongly encourages you to use our self-exclusion tool or contact our support team immediately.
- Spending more than you can comfortably afford on deposits, or chasing losses with larger bets hoping to recover.
- Feeling anxious, irritable or restless when you are not playing or when you try to reduce your play.
- Borrowing money from family, friends or financial services to fund gaming sessions.
- Gambling in secret or feeling shame about the amount of time or money you spend on gaming.
- Neglecting work, study, family obligations or personal health because of time spent gaming.
- Repeatedly failing to stick to the spending or time limits you set for yourself before a session.
If you recognise any of these signs, please contact our support team at [email protected] or activate the self-exclusion tool from your account settings. You do not need to be in crisis to ask for help — early action is always best.
Self-Exclusion: A Complete Account Pause
Self-exclusion is bpok's most comprehensive responsible gaming tool. When a self-exclusion is in effect, your account is fully locked — no logins, no deposits, no wagering, and no access to any game content. bpok will also make reasonable efforts to ensure you do not receive marketing or promotional communications during any self-exclusion period. Self-exclusion periods available on bpok are: 1 month, 3 months, 6 months, 1 year, or indefinite.
Self-exclusion periods are binding once confirmed and cannot be shortened or reversed on request before the chosen period ends. This is intentional — it ensures the tool provides genuine protection and is not easily circumvented in a moment of impulse. Once your chosen exclusion period expires, your account will not be automatically reactivated. You must contact support to request reinstatement, and a cooling-off review will apply.
To Request Self-Exclusion: Email [email protected] with the subject line "Self-Exclusion Request", state your preferred exclusion period, and our team will activate it within 24 hours. You will receive a confirmation email when it is in effect.
Support Resources for Bangladeshi Players
If gaming is negatively affecting your life, you do not have to face it alone. bpok's support team is available around the clock, and there are broader mental health and counselling resources available in Bangladesh for those who need additional help.
bpok Support Team — 24/7
Email [email protected] any time. Our team handles all responsible gaming requests, account limit changes, self-exclusion activations and general wellbeing queries with full confidentiality.
Mental Health and Counselling in Bangladesh
Bangladesh has a growing network of mental health professionals and counselling centres in Dhaka, Chittagong, Sylhet, Rajshahi and other major cities. If gambling-related distress is affecting your mental health, consulting a qualified counsellor is a positive and courageous step.
Talking to Someone You Trust
Sometimes the most effective first step is simply telling a family member or close friend that you are concerned about your gaming habits. Sharing the situation honestly often reduces the isolation that accompanies problem gambling and opens the door to practical support from the people who care about you most.
bpok's Responsible Gaming Pledge
bpok is built on the principle that a sustainable gaming platform must put player welfare at its core. The following four commitments define how bpok operates every day — not just on this page.
Fair & Transparent Games
Continuous Player Monitoring
Zero Tolerance for Underage Play
Proactive Support Outreach
Play Responsibly — bpok Is Here for You
Your safety matters more than any bet. Log in to manage your limits, explore our FAQ for more answers, or return to the homepage.